Terms of Service
We maintain transparency and clarity in our processes. Our billing policy is designed to provide a straightforward understanding of how our billing works:
Invoicing: Invoices will be issued at the agreed-upon intervals, typically monthly. These invoices will include a detailed breakdown of services rendered, associated expenses, and payment due dates.
Payment Methods: We accept various payment methods, including credit cards, electronic bank transfers, and other methods as mutually agreed upon. Payment instructions will be included on each invoice for your convenience.
Payment Due Dates: Payments are due on the specified due dates indicated on your invoice. Timely payment is essential to maintain uninterrupted services.
Disputed Charges: If you have concerns or disputes regarding any charges to your invoice, please contact our team promptly so we may rectify. Your payment on the invoice is acknowledgement that you’ve received all services to your complete satisfaction and that there is no resource to dispute the invoiced payment.
Reimbursement for Ad Buying
Ad Spend Transparency: We provide a detailed breakdown of ad spend, including campaign costs, platform fees, and management fees, in our regular reports. In addition, you'll have access to each platform to view up-to-date expenditures.
Refunds: There are no refunds for any ad spend incurred by Y2H. It is important that you review your campaign budget and expenditures regularly. Please consult your account manager if you want to adjust your budget and ad spend.
Invoicing: You'll have 24-7 access to relevant campaign platforms in addition to our regular reporting to review all campaign expenditures. We'll invoice you every 30 days for all ad spend incurred by Y2H. Invoices must be paid-in-full by the specified due date.
Delivery of Services
We are committed to delivering top-notch services to our clients. Our delivery of services policy outlines the principles guiding our service delivery:
Timeliness: We aim to provide services within the agreed-upon timeframes as specified in your service agreement.
Communication: Open and regular communication is key. We will keep you informed about the progress of your project and promptly address any queries or concerns.
Quality Assurance: We maintain strict quality standards to ensure that our services meet or exceed your expectations.
Scope Changes: Any changes to the scope of our services will be discussed and agreed upon in advance to avoid unexpected delays or additional costs.
Cancellation of Service
While we hope that you are satisfied with our services, we understand that circumstances may necessitate service cancellation. Our cancellation policy outlines the process:
Notification: To cancel our services, you must provide written notice, specifying the reasons for cancellation and the desired termination date. This notice should be sent to our designated contact.
Refund Policies: There are no refunds for purchased ads and/ or other media spend. From time of cancellation, we'll provide you a final invoice of any outstanding balance within 7 days from your receipt of written cancellation. Your payment-in-full must be paid within 30 days after receiving invoice.
Termination Fees: In some cases, termination fees may apply, depending on the services rendered and the remaining term of the agreement. These fees will be outlined in your service agreement.
Access and Data: You will retain access to your data, accounts, and any materials provided during our services. We will assist in the transfer of these assets as needed.
